Return & Exchange Policy for Figurafashion
At Figurafashion, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied, please review our Return & Exchange Policy below to understand your options.
Return Policy
1. Eligibility for Returns
•Returns are accepted within 30 days of the delivery date.
•Items must be unused, unworn, unwashed, and in their original packaging, with all tags and labels attached.
•Final Sale Items: Items marked as final sale, clearance, or custom-made are not eligible for return.
2. Non-Returnable Items
•Gift cards, promotional items, and personalized products are non-returnable.
3. Return Process
•To initiate a return, please email us at [email protected] with your order number and reason for return.
•Once approved, you will receive a return authorization with instructions for shipping.
•Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or incorrect upon delivery.
4. Refunds
•Refunds will be processed within 5-7 business days of receiving the returned item and will be issued to the original payment method.
•Original shipping fees are non-refundable unless the return is due to an error on our part.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges are allowed within 30 days of the delivery date for the same item in a different size or color, subject to availability.
2. Exchange Process
•To request an exchange, email [email protected] with your order number, item details, and the size or color needed.
•If the requested item is available, we will reserve it and provide instructions for sending back the original item.
•Exchange Shipping Fees: Customers are responsible for shipping costs related to exchanges unless the exchange is due to a defective or incorrect item.
Defective or Incorrect Items
If you receive an item that is defective or incorrect, please contact us at [email protected] within 7 days of receipt. Include your order number and a photo of the item. We will send you a prepaid return label and arrange for a replacement or refund.
Important Notes
•Return Shipping: Customers are responsible for return shipping costs unless due to an error on our end.
•Processing Time: Allow up to 10 business days for processing returns or exchanges once we receive your item.
•Refund Method: Refunds will be issued to the original payment method.
Contact Information
For questions about our Return & Exchange Policy, please contact us:
Figurafashion
4553 Zane St, Los Angeles, CA 90032, USA
Phone: +1 (323) 937-1600
Email: [email protected]
At Figurafashion, we aim to make your shopping experience smooth and hassle-free, offering flexible options for returns and exchanges. Thank you for shopping with us!